USAA Adding 1,000 Tech Jobs in Phoenix in Next 3 Years

Article originally posted on Phoenix Business Journal on November 8, 2017

USAA plans to add 1,000 new technology jobs to its Phoenix office between now and the end of 2020, the company announced today.

The San Antonio-based insurance, banking, investment and retirement products company opened a north Phoenix office off Interstate 17 and Happy Valley Road in 2001 and has 4,500 local employees.

Phoenix will be the newest one of four sites for USAA’s chief technology and digital office, which encompasses the technology, data and analytics, innovation, digital experience and design departments. The other sites are San Antonio, Austin and Plano, Texas.

Mike Pansini, USAA’s vice president of applications development, said the company will predominantly be hiring software engineers/applications developers.

“We’re looking for T-shaped IT workers: people who can do front end, understand back end and everything in between,” said Pansini, who recently moved to the Valley from Plano. “We want people who know Java and JavaScript and who can work in agile teams. We have a little bit of everything in tech available right now.”

USAA is hiring for entry level, right-out-of-college and experienced tech employees, from mid level to senior level jobs, including IT managers and directors.

The salary range will be competitive and depends on the skill sets and experience, he said.

“We know Phoenix is a great area and has a great group of IT talent,” Pansini said. “We also plan on leveraging Phoenix to attract people to come to us. We’re taking advantage of space that’s located in a desirable area where we already have a big office. This is a great advantage to us. It’s a match made in heaven.”

USAA offers annual performance bonuses, matching 401(k) up to 8 percent and free fitness and health care centers on site.

The company also offers tuition assistance, 16 hours of annual volunteer time, healthy food discounts in the cafeteria and flexible work environments with telecommunication opportunities.

Since USAA’s customers are 12.3 million current and former members of the U.S. military and their families, the company actively recruits veterans. Twenty percent of Phoenix employees are military vets or spouses.

“We’re looking for people that want to be presented with the challenge of serving our membership,” Pansini said. “Our members are highly mobile, and we need to meet them where they are. We continually strive to make our members’ lives easier for them, which includes improved technology.”

USAA is looking for deep thinkers, who are curious, personable and demonstrate humility, he said.

“There’s a lot of IT jobs out there. One thing that continues to be appealing is the mission of USAA,” Pansini said. “We clearly have a purpose. We’re developing IT that serves our military members in their noble positions.”

Phoenix Mayor Greg Stanton said USAA is one of the city’s top employers, one of the strongest corporate partners and a committed friend to veterans, reasons the city welcomes USAA’s continued investment.

“Phoenix has been strongly focused on diversifying our high-wage knowledge economy, and now our region is competing with the nation’s top software development markets to win these jobs,” Stanton said in a statement. “ASU’s leadership and concierge service in their way of embracing industry played an integral role in bringing these jobs to Phoenix.”