CVS Health Hiring Hundreds in East Valley for New Aetna Operations

Article originally posted on Phoenix Business Journal on June 23, 2020

CVS Health (NYSE: CVS) intends to hire 500 people at a revamped 101,000-square-foot facility in Chandler.

The Rhode Island health care services giant, which acquired Aetna (NYSE AET) in a deal valued at $70 billion in 2018, invested $10 million in new tenant improvements in the building at 1255 S. Spectrum Blvd.

The new Chandler facility will provide service for the Aetna One Advocate care management program, said Jason Clement, vice president of Aetna Clinical Services for CVS Health.

After an exhaustive search to open its third national office to support the Aetna One Advocate care management program, CVS settled on Chandler because of its access to talent in the East Valley, Clement said.

“All of our research came back and showed deep clinical talent existing within the East Valley,” he said.

Plans call for hiring medical directors, registered dietitians, behavioral health specialists, social workers, care management nurses. There’s also a need for health care advocates, which are customer service roles.

These health care professionals will serve self-insured employers that choose Aetna’s network of providers. This care management program is what Clement calls a “white glove” approach to health care, helping employees navigate the complex health care system.

“What I think about what this model is doing is really changing the way we have traditionally come to experience health care,” Clement said. “If you think about it being more like a premium high-end retailer in the type of service you might get from that, members are getting a white glove health service clinical model.”

Not only does the team take calls from employees to help them manage their health care, but many health care professionals reach out directly to employees.

“If you like, we can call and make doctor’s appointments or talk to your doctor about anything you’re confused about or call a hospital on your behalf and help you navigate the hospital matrix,” he said. “The whole point is to remove the complexity that exists within health care; to streamline and make it simple.”

Serving national clients

This is the third such facility in the nation, adding to one in Ohio and and another in North Carolina. All of the facilities will serve clients on a national basis and not just focus on one region, Clement said.

“When I joined Aetna 2.5 years ago, that’s when the program started,” Clement said. “Because it is being so well received and the results from the program are so strong, it’s growing like crazy.”

So far, 130 people have been hired for the new Chandler facility and are working from home during the Covid-19 pandemic, with the next training class scheduled for Aug. 3.

CVS Health is investing $10 million into tenant improvements in this West Valley building and will hire hundreds of employees to fill it.